Addressing Issues

As a product and industry expert, I understand that issues can arise when it comes to skincare, eye care, and hair care products. At the Health Boutique, we strive to address any concerns or problems that our customers may encounter with our products. In this section, I will provide you with information on how we handle various issues to ensure your satisfaction.

Returns and Refunds

Our customers' satisfaction is our top priority, which is why we have a 1-day return policy. If you are not completely satisfied with your purchase, you have 1 day after receiving your item to request a return. To be eligible for a return, the item must be unopened, unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at healthboutique.jo@gmail.com. We will provide you with a return shipping label and instructions on where to send the package. Please note that returns sent without prior authorization will not be accepted.

Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.

Damages and Issues

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right. Your satisfaction is important to us, and we will work to resolve any problems as quickly as possible.

Exceptions and Exchanges

While we strive to accommodate all returns, there are certain items that cannot be returned for safety or hygiene reasons. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. If you have any questions or concerns about a specific item, please reach out to us for clarification.

If you wish to exchange an item, the fastest way to ensure you get what you want is to return the original item and make a separate purchase for the new item. This allows us to process your exchange efficiently and accurately.

Unfortunately, we cannot accept returns on sale items or gift cards. We apologize for any inconvenience this may cause.

If you have any further questions or need assistance with a return, refund, or exchange, please do not hesitate to contact us at healthboutique.jo@gmail.com. Our dedicated customer service team is here to help and ensure your satisfaction.